Web Retailer Award 2023 winners announced

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Last week, the winners of the biggest competition for online sellers in the Adriatic region were announced. The main award, Best in Adriatic, went to Slovenian online store Malinca. In total, 242 online stores from Croatia, Slovenia and Serbia entered the competition.

The Web Retailer Award show was held on November 9th, at the E-commerce Jam Conference in Ljubljana. It was organized by Ceneje, Jeftinije and Idealno, which are part of the Heureka Group. In total, 68 prized were awarded in 14 categories.

Based on reviews and expert jury

Competing online stores had to collect reviews from their customers. After that, they were evaluated on customer satisfaction and technical compliance with European standards. After that, the three online stores with the highest ratings in each category were included among the finalists.

“Although we are especially proud of our international panel of ecommerce experts this year, which numbered more than 100 members, the task was still demanding. What I must point out is that this year the registered online stores focused even more on providing an excellent experience to their users and this was one of the key differentiating factors among the competitors”, said Ana Lipovšek, UX & Analytics Specialist at Ceneje.si and member of this year’s WRA expert commission.

‘The awards really affect the reputation of the retailers.’

“The award within this competition really affects the reputation of the retailer and sets it apart from other competitors, but it also reveals a broader picture of current trends in the online sales industry and encourages positive changes for everyone involved.”

Winners most prestigious awards

The biggest winner of the evening was Malinca, who won the Best in Adriatic Award. It replaces Bigbang, who won that award in the last two editions. Below is the list of the winners of the most prestigious regional awards:

Best in Adriatic Malinca.si
People’s Choice Conorsadventure.si, Bijela-tehnika.hr, Artmie.rs
Web Challenger Woolf-shop.si, Fabuspot.com, Computerland.rs
Web Champion Malinca.si, Gymbeam.hr, Artmie.rs
Committee Award Malinca.si, Centar-tehnike.hr, Computerland.rs
Best Loyalty Program Mrpet.si, Polleosport.hr
Best Payment Experience Bestway.si, Heta.hr
Best Crossborder Gymbeam s.r.o.
Best App of the Year Mimovrste.com, Mall.hr
Best Customer Care Tiskajpoceni.com, Gymbeam.hr
Best Creative Campaign Bokashiorganko.si
Best Sustainability Initiative Zooplus.hr
Best Local Ecommerce Platform Marker.hr
Best Wingman Woolf.hr
Best Newcomer Vsegrad.si, Kulina.hr, Lussuria.rs

Winners individual categories

The category awards went to:

Kids Malizakladi.si, Lafaboo.com
Health & Beauty Spleticna.si, Fabuspot.com
Furniture Pohistvo.si, Namjestaj.hr
Automotive Gume-pnevmatike.com
Consumer tech Igabiba.si, Outletshop.com.hr, Computerland.rs
Fashion accessories Irisimo.si, Irisimo.hr
Clothing and footwear Woolf-shop.si, Woolf.hr, Lussuria.rs
Food & Beverage Mercatori.si, Vinoteka-vinita.hr
Home & Garden Maremico.si, Klimakoncept.hr, Artmie.rs
Pets Pethomeshop.si, Pethomeshop.hr
Specialized stores & services Svetuzitka.com, Corner69.hr
Sport Intersport.si, Intersport.hr, Intersport.rs
Healthy diet & Nutritional supplements Malinsa.si, Gymbeam.hr
Web shopping malls Shoppster.com, Senzacionalno.rs

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